Designing digital health at Northwestern Medicine

Healthcare

UX research

Product design

Designing digital health at Northwestern Medicine

Company

Northwestern Medicine

Role

Product designer & researcherLed discovery, prototyping, and delivery for patient-facing experiences.

Team

Clinical lead, 2 PMs, 3 engineers, legal/compliance partner.

Impact

  • Patient Experience Reduced anxiety and friction for patients navigating care plans.
  • Clinician Alignment Improved information flow to keep clinicians aligned with patient progress.
  • Outcomes Increased patient confidence and satisfaction scores.

THE PROBLEM

Health journeys are stressful

How might we guide patients through care plans, scheduling, and follow-ups without overwhelm?

Clarity lowers anxiety.

Patients needed a single place to understand where they were in the process and what to do next.

HIGHLIGHTS

Progressive onboarding and clear next steps.
Onboarding
Visual summaries to help clinicians and patients stay aligned.
Summary

WIREFRAMES

Mobile-first patient experience

Designing for accessibility

I explored multiple mobile patterns to ensure patients could access their care information, find locations, book appointments, and access resources from any device.

Mobile wireframes exploring dashboard, location finder, menu, and resource views.
Mobile wireframes

RESULT

More confident patients

Clear timelines and messaging reduced drop-off and support burden while improving satisfaction scores.